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Home ::  Shipping & Returns

Shipping & Returns

We promise will offer expedited shipping for our hollister products through EMS or DHL. After payment is processed, you will have your products within 7-12 business days (not counting weekends or Holidays). Most orders are processed and received by customers within 1 week. Customers are told for tracking their shipments. If you not get your package after 15 business days, please contact us by email. We will help to check the status out for you. Our company is not responsible for automatically returned packages, if EMS failed to deliver the package due to incorrectly provided address or unavailability of consignee. In very rare cases, some products may be seized by customs, we have never had this happen, but in very rare cases, it is possible. Our comapny is not responsible for any duty, tax or seizure by customs. If the products are seized by customs, we will replace products at no extra charge. So please don’t worry. If you gave us an insufficient or a wrong address to ship to, it's possible that there will be a delay on the delivery time. Also know that We do not take responsibility on delays in cases of bad weather condition, carrier complications and mess ups or holidays.